{"id":3,"date":"2026-05-18T16:38:30","date_gmt":"2026-05-18T16:38:30","guid":{"rendered":"http:\/\/no8bankst.co.uk\/?page_id=3"},"modified":"2026-10-21T12:45:33","modified_gmt":"2026-10-21T12:45:33","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/no8bankst.co.uk\/?page_id=3","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><\/h2>\n\n\n\n<style>\n#no8-privacy{--ink:#263a32;--cream:#f7f3ea;--sage:#dfe5d8;background:var(--cream);color:var(--ink);padding:clamp(22px,5vw,64px);font:16px\/1.75 Arial,sans-serif}\n#no8-privacy *{box-sizing:border-box}#no8-privacy .n8-wrap{max-width:1100px;margin:auto}#no8-privacy .n8-top{display:flex;justify-content:space-between;flex-wrap:wrap;gap:20px;border-bottom:1px solid #c8cfbf;padding-bottom:22px}#no8-privacy .n8-brand{font:24px Georgia,serif}#no8-privacy nav{display:flex;flex-wrap:wrap;gap:16px;align-items:center;font-size:14px}#no8-privacy nav a{font-size:14px;font-weight:normal}#no8-privacy a{color:var(--ink);text-decoration:underline;text-underline-offset:4px}#no8-privacy h1,#no8-privacy h2{font-family:Georgia,serif;color:var(--ink);line-height:1.25}#no8-privacy h1{font-size:clamp(38px,6vw,62px);margin:18px 0}#no8-privacy h2{font-size:27px;margin:0 0 16px}#no8-privacy p{margin:0 0 16px}#no8-privacy .n8-kicker{text-transform:uppercase;font-size:12px;letter-spacing:2px;margin-top:40px}#no8-privacy .n8-intro{max-width:760px;font-size:18px}#no8-privacy .n8-meta{font-size:13px}#no8-privacy .n8-panel{background:var(--sage);padding:26px;border-radius:12px;margin:28px 0}#no8-privacy .n8-section{background:#fffdf8;border:1px solid #d8dccc;border-radius:12px;padding:clamp(22px,4vw,34px);margin:20px 0;max-width:900px}#no8-privacy ul{padding-left:22px;margin:14px 0}#no8-privacy li{margin:8px 0}#no8-privacy .n8-section p:last-child,#no8-privacy .n8-panel p:last-child{margin-bottom:0}#no8-privacy .n8-notice{border-left:4px solid #718269;padding:15px 18px;background:var(--sage);margin:18px 0}#no8-privacy footer{border-top:1px solid #c8cfbf;padding-top:22px;margin-top:38px;font-size:14px}#no8-privacy a:focus-visible{outline:3px solid #8d6b36;outline-offset:4px}\n<\/style>\n<section id=\"no8-privacy\">\n <div class=\"n8-wrap\">\n  <header class=\"n8-top\">\n   <a class=\"n8-brand\" href=\"https:\/\/no8bankst.co.uk\/\">No8 Bank Street<\/a>\n   <style id=\"no8-navigation-style\">.no8 nav[aria-label=\"Cottage navigation\"]{display:flex;flex-wrap:wrap;justify-content:flex-end;gap:12px 20px;font:13px\/1.6 Arial,sans-serif;max-width:760px}.no8 nav[aria-label=\"Cottage navigation\"] a{font:inherit;text-decoration:none;padding:0;background:none;border:0;color:inherit}.no8 nav[aria-label=\"Cottage navigation\"] a:focus-visible{outline:3px solid #ad7955;outline-offset:4px}@media(max-width:760px){.no8 .nav{flex-direction:column;align-items:flex-start}.no8 nav[aria-label=\"Cottage navigation\"]{max-width:100%;justify-content:flex-start;gap:10px 18px;font-size:13px}}<\/style><nav aria-label=\"Cottage navigation\"><a href=\"https:\/\/no8bankst.co.uk\/\">Home<\/a><a href=\"https:\/\/no8bankst.co.uk\/?page_id=14\">About the cottage<\/a><a href=\"https:\/\/no8bankst.co.uk\/?page_id=22\">Where to visit<\/a><a href=\"https:\/\/no8bankst.co.uk\/?page_id=19#parking\">Location &amp; Parking<\/a><a href=\"https:\/\/no8bankst.co.uk\/?page_id=82\">Our cottage story<\/a><a href=\"https:\/\/no8bankst.co.uk\/?page_id=43\">Contact &amp; Bookings<\/a><\/nav>\n  <\/header>\n  <p class=\"n8-kicker\">No8 Bank Street \u00b7 Your information<\/p>\n  <h1>Privacy policy.<\/h1>\n  <p class=\"n8-intro\">This policy explains what personal information we collect when you visit our website, make an enquiry or arrange a stay, and how we use it.<\/p>\n  <p class=\"n8-meta\">Last updated: 12 October 2026<\/p>\n\n  <div class=\"n8-panel\">\n   <h2>Who we are &amp; how to contact us<\/h2>\n   <p>No8 Bank Street is operated by <strong>T. Smith Limited<\/strong>, which is the data controller responsible for the personal information described in this policy. The holiday cottage is at <strong>8 Bank Street, Bishop&#8217;s Waltham, Hampshire, SO32 1AN<\/strong>, managed by Tom and Emma Smith. Our website is <a href=\"https:\/\/no8bankst.co.uk\/\">https:\/\/no8bankst.co.uk\/<\/a>.<\/p>\n   <p><strong>ICO registration number:<\/strong> ZB309541<\/p>\n   <p>For enquiries about your information, contact:<br><strong>Email:<\/strong> <a href=\"mailto:hello@no8bankst.co.uk\">hello@no8bankst.co.uk<\/a><br><strong>Tom:<\/strong> <a href=\"tel:+447763672810\">07763 672810<\/a><br><strong>Emma:<\/strong> <a href=\"tel:+447809538466\">07809 538466<\/a><\/p>\n  <\/div>\n\n  <section class=\"n8-section\">\n   <h2>Information you give us<\/h2>\n   <p>Our booking-enquiry form collects your name, email address, phone number, requested arrival and departure dates, number of guests, whether you are bringing a dog and whether your dates are flexible. You may also provide children&#8217;s ages, dog details and additional questions or requests.<\/p>\n   <p>Your name, email address, phone number and stay details are required so we can assess and respond to your enquiry. Optional fields can be left blank. Please provide only information needed for your enquiry and avoid entering sensitive medical or financial information in the free-text box.<\/p>\n   <p>If you arrange a booking with us, we also keep the correspondence, booking details and relevant payment or accounting records needed to manage your stay.<\/p>\n  <\/section>\n\n  <section class=\"n8-section\">\n   <h2>How we use your information<\/h2>\n   <ul>\n    <li>Respond to questions, check availability and prepare a quote.<\/li>\n    <li>Arrange and manage your booking, including arrival information and requests.<\/li>\n    <li>Handle changes, complaints and other matters relating to your stay.<\/li>\n    <li>Maintain necessary business, tax and accounting records.<\/li>\n    <li>Protect the website and enquiry form against spam and misuse.<\/li>\n   <\/ul>\n   <p>Submitting an enquiry does not subscribe you to a marketing mailing list. The date calculator produces an estimate; it does not automatically accept a booking or reserve dates.<\/p>\n  <\/section>\n\n  <section class=\"n8-section\">\n   <h2>Our reasons for using your information<\/h2>\n   <p><strong>Contract:<\/strong> we use details needed to respond to a booking request and fulfil an agreed stay.<\/p>\n   <p><strong>Legitimate interests:<\/strong> we use information for general enquiries, security and resolving issues, balancing our interests against your rights.<\/p>\n   <p><strong>Legal obligations:<\/strong> we retain information required for tax, accounting or other legal duties.<\/p>\n   <p>Where processing needs consent, we will ask separately. You may withdraw that consent by contacting us.<\/p>\n  <\/section>\n\n  <section class=\"n8-section\">\n   <h2>Website and enquiry-form security<\/h2>\n   <p>The website is hosted through 20i. Hosting and email services may process technical information such as IP addresses, request times and browser information to deliver and protect their services.<\/p>\n   <p>The enquiry form uses a hidden anti-spam field and a temporary, hashed IP identifier to limit repeated submissions. The form&#8217;s rate-limit record expires after one hour. The form sends enquiry details to <strong>hello@no8bankst.co.uk<\/strong>; it does not create a separate database of enquiries.<\/p>\n  <\/section>\n\n  <section class=\"n8-section\">\n   <h2>Who receives your information<\/h2>\n   <p>Tom and Emma use your enquiry to respond and manage your stay. Information is also processed by the website-hosting and email providers that deliver these services. Where necessary, relevant records may be provided to our accountant, professional advisers or authorities entitled to receive them.<\/p>\n   <p>Information shared with a booking platform when you book through that platform is also subject to its own privacy policy. A direct website enquiry is not automatically sent to Airbnb.<\/p>\n   <p>If service providers process information outside the UK, the relevant transfer arrangements and safeguards must be checked for those services. Please contact us for information about the providers handling your enquiry.<\/p>\n  <\/section>\n\n  <section class=\"n8-section\">\n   <h2>How long information is kept<\/h2>\n   <p>Retention depends on why the information is needed. Enquiries are kept while we respond and resolve any follow-up questions. Booking correspondence is retained for managing the stay and any associated disputes or claims. Accounting records are kept for the applicable statutory period.<\/p>\n   <p>When deciding whether a record is still needed, we consider unresolved issues, legal requirements and relevant claim periods. Information should be deleted or anonymised when those reasons no longer apply. Email archives, backups and hosting logs are also subject to their providers&#8217; retention arrangements.<\/p>\n  <\/section>\n\n  <section class=\"n8-section\">\n   <h2>Cookies<\/h2>\n   <p>Cookies are small files stored on your device. WordPress uses cookies for functions such as signing in and remembering administrative preferences. Our booking-enquiry plugin does not itself set cookies or add advertising trackers.<\/p>\n   <p>If you use a WordPress login, a temporary browser-check cookie is discarded when you close your browser. Login cookies normally last two days, or two weeks if you select \u201cRemember Me\u201d; screen preferences normally last a year. Logging out removes login cookies. An editing cookie, where applicable, expires after one day.<\/p>\n   <p>If comments are available and you choose to save your comment details, WordPress can remember your name, email and website for one year.<\/p>\n   <p>You can manage cookies in your browser settings. Blocking essential cookies may affect login or other functionality. Any additional cookies introduced by other plugins or embedded services need to be covered by the site&#8217;s cookie information and controls.<\/p>\n  <\/section>\n\n  <section class=\"n8-section\">\n   <h2>Comments, accounts and uploaded images<\/h2>\n   <p>These features only apply if they are available and you use them.<\/p>\n   <p><strong>Comments:<\/strong> WordPress collects the information you enter, your IP address and browser details for spam detection. Comments may be checked by an automated spam service. If Gravatar is enabled, a hash of your email may be sent to it to check for a profile image. An approved comment and profile image may be visible publicly. See <a href=\"https:\/\/automattic.com\/privacy\/\" target=\"_blank\" rel=\"noopener noreferrer\">Automattic&#8217;s privacy policy<\/a>. Comments and their metadata may be retained while the discussion remains published.<\/p>\n   <p><strong>Accounts:<\/strong> if registration is enabled, account details are stored in the user profile. Users can normally view and edit their profile information; administrators can also access it. A password-reset email may include the requesting IP address.<\/p>\n   <p><strong>Images:<\/strong> if uploads are available, avoid uploading images with embedded location information, because visitors may be able to extract it from downloaded files.<\/p>\n  <\/section>\n\n  <section class=\"n8-section\">\n   <h2>Links and embedded content<\/h2>\n   <p>Clicking an external link takes you to a website with its own privacy policy. If content such as a map or video is embedded on our pages, its provider may receive technical information, use cookies or recognise you if you are signed into its service. The provider&#8217;s privacy policy explains its practices.<\/p>\n  <\/section>\n\n  <section class=\"n8-section\">\n   <h2>Your rights<\/h2>\n   <p>Depending on the circumstances, you may ask to access or correct your information, request deletion or restriction, or receive certain information in a portable format. Some records must be retained for legal reasons.<\/p>\n   <div class=\"n8-notice\"><strong>Your right to object:<\/strong> you may object to processing based on legitimate interests. Contact us to explain your request.<\/div>\n   <p>To exercise your rights, email <a href=\"mailto:hello@no8bankst.co.uk\">hello@no8bankst.co.uk<\/a>. We may need to verify your identity before releasing information.<\/p>\n   <p>You can raise concerns with us or complain to the <a href=\"https:\/\/ico.org.uk\/make-a-complaint\/\" target=\"_blank\" rel=\"noopener noreferrer\">Information Commissioner&#8217;s Office (ICO)<\/a>.<\/p>\n  <\/section>\n\n  <section class=\"n8-section\">\n   <h2>Changes to this policy<\/h2>\n   <p>We will review this policy as the website and booking arrangements develop. The date at the top shows when it was last updated.<\/p>\n  <\/section>\n  <footer>No8 Bank Street \u00b7 Bishop&#8217;s Waltham, Hampshire \u00b7 <a href=\"mailto:hello@no8bankst.co.uk\">hello@no8bankst.co.uk<\/a><\/footer>\n <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>No8 Bank Street HomeAbout the cottageWhere to visitLocation &amp; ParkingOur cottage storyContact &amp; Bookings No8 Bank Street \u00b7 Your information Privacy policy. This policy explains what personal information we collect when you visit our website, make an enquiry or arrange a stay, and how we use it. Last updated: 12 October 2026 Who we are [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"no8-full-width","meta":{"iawp_total_views":0,"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/no8bankst.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/no8bankst.co.uk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/no8bankst.co.uk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/no8bankst.co.uk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/no8bankst.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3"}],"version-history":[{"count":2,"href":"https:\/\/no8bankst.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":111,"href":"https:\/\/no8bankst.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/3\/revisions\/111"}],"wp:attachment":[{"href":"https:\/\/no8bankst.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}